Your privacy matters here
Our approach to protecting your information
Introduction to our privacy policy
We value your privacy and are committed to protecting your data when you use our subscription planning service.
This policy explains what information we collect, how it’s used, and your rights as a user. We operate under Australian privacy laws.
Information we collect
We collect information you provide and data generated automatically when you use our site or contact us.
Information you provide directly
- • Contact details (name, email, phone) submitted via forms or subscription setup.
- • Account information, such as preferences and communication settings.
- • Details shared during adviser consultations or while using our subscription services.
- • Feedback, questions, or survey responses you submit to us.
- • Documents you upload for planning sessions or verification.
Information collected automatically
- • Device and browser type, IP address, and access times.
- • Usage patterns and navigation within our planning platform.
- • Cookies and similar technologies for analytics and performance.
- • Session data and technical logs for troubleshooting.
- • Aggregated statistics for service improvements.
How your information is used
We use your data to deliver services, communicate with you, and comply with legal requirements.
- • Processing subscription requests and managing your account.
- • Providing adviser consultations and planning services.
- • Communicating important updates or service notices.
- • Improving and personalising your experience.
- • Fulfilling regulatory or legal obligations.
- • Responding to feedback and support queries.
- • Monitoring for security and technical issues.
Our commitment: We never sell your personal information. Your data is protected and only shared as needed to provide our service.
When information is shared
Your information is shared only for service provision, legal compliance, or with your explicit consent.
Third-party service providers
We may use trusted partners for hosting, communications, or analytics, who must follow strict privacy standards.
Legal obligations and requests
We may share data if required by law, regulation, or court order.
Anonymous statistics and reports
Aggregated data may be used for internal reports and improvements.
Your rights and choices
You have rights to access, correct, delete, or restrict your data and can contact us to exercise these rights.
- • Request access to your information held by us.
- • Ask for corrections to inaccurate or incomplete data.
- • Request deletion of your data where applicable.
- • Receive your data in a portable format.
- • Object to certain uses of your information.
- • Request limits on processing your data.
Contact us for any privacy-related requests or questions about your data.
How we protect your data
We use technical and organisational measures to safeguard your data from unauthorised access or misuse.
Technical safeguards
- • Encryption for data in transit and storage.
- • Secure servers and firewalls for all hosted data.
- • Regular system updates and security monitoring.
- • Strong authentication and access controls.
Organisational safeguards
- • Staff training on privacy and confidentiality.
- • Access to data limited to authorised personnel.
- • Regular policy reviews and audits.
- • Incident response procedures in place.
How long data is kept
We retain your data only as long as needed to deliver our service or as required by law.
- • Kept for your active subscription period.
- • Retained for ongoing planning sessions only.
- • Stored for service records and support.
- • Used for invoicing and compliance purposes.
- • Used with your consent for updates or offers.
You can request deletion of your data after your subscription ends.
International data transfers
We store data in Australia, but some providers may process outside the country with safeguards.
- • Use of standard contractual clauses where needed.
- • Providers must comply with Australian privacy law.
- • Security reviews of all external partners.
- • Explicit consent for transfers where required.
Cookies and tracking
Cookies help us improve your experience and support essential site functions.
Types of cookies used
- • Required for secure login and subscription management.
- • Monitor site usage and improve performance.
- • Remember preferences for your experience.
- • Enable site features like forms and chat.
You can manage cookies in your browser settings at any time.
Changes to this policy
We may update this privacy policy. Significant updates will be communicated to you.
- • Email notification for important changes.
- • Update notice on our website.
- • Revised policy effective upon posting.
- • You may review the policy at any time.
Continued use indicates acceptance of changes.
Contact for privacy questions
Reach out for privacy concerns, rights requests, or questions about your data.
quormalevia
255 Broadway, Glebe, NSW 2007 Australia
Phone: +61-3-9385-2360
Email: content@quormalevia.com
Last updated September 25, 2025
Effective September 25, 2025